<p>Value chain research questions the need for analysis of the inter-institutional working processes carried out by public entities, social organizations, university institutions, among others, for this reason, this research identifies the inter-institutional response to the care of families, as well as the capacities of protection in families, their institutional, educational and community agents. A mixed method was used, which articulated quantitative and qualitative elements in the same research, from the strategic thought was applied the PESTEL analysis, through the analysis of the statistical information collected from 10 institutions in the department, At the qualitative level, perceptions about the family were analysed. The results allowed to identify that departmental public policy has led to the construction of actions and strategies for families, however, the need to have a family social characterization in the department of Boyacá is evident, from the territorial point of view, which is continually updated to show the impact, as well as the strategic situational planning.</p>